Process standardisation is a clear and repeatable way of doing a given task. This should be written down in a concise manor and easy to understand. Ideally this process will be the most efficient method of doing the task with an optimal outcome. In reality this may take some time to achieve but in the meantime it’s a predicable route to achieving a consistent end product or services.
Having clearly defined method of doing tasks has a range of benefits that we will explore in this post, benefiting staff, employer, and customer. So not exactly a minor win.
1. HIGHER OVERALL PRODUCTIVITY
Having a true method of doing task will often lead to these tasks being completed in a timely fashion. As people learn and get used to this way of doing things, they will get faster as the process become more and more autonomous. This is difficult to achieve if the route to the final product is changing every time.
This process does not have to be the best across all metrics as much as it needs to be repeatable. It is for everyone to use not just your most productive employee’s.
Another way this improves productivity is because if someone has to cover for a colleague picking up their work will be less difficult. This is because there is a set way of doing things that everyone follows so despite the change the overall process is the same.
2. MORE STRAIGHTFORWARD ONBOARDING
In addition to current employees having an easier time picking up tasks so will new employees. Not only will there be document way of doing everything that can be studied but it will mean they always know what they should be doing.
Being new can be tough and as the saying goes your giving them to much rope and they end up hanging themselves. Better to enable them to hit the ground running by having clear ways of doing things.
3. GOOD FOR EMPLOYEE MORALE
Starting soon after joining you having a process will make your employee feel like they are achieving from the off. Everyone wants to feel like they are mastering a given skill and this then feeds into this further by getting better and better as time goes on.
It also means colleagues can support each other through the previously mentioned ease in picking up work. This support between colleagues can also led to improved morale as staff feel supported!
4. GUARANTEES QUALITY
As much as you can guarantee quality standardisation goes a long way. As if following the same recipe, especially if you know the recipe well, its likely to lead a positive outcome.
This also applies no matter who is doing the task new employee, different to usual or been that employee being off for a while. Everyone knows how to do the job and they have a definitive guide to reference.
5. YOUR CLIENTS WILL KNOW WHAT TO EXPECT
Having a high-quality standard also means that customer will know to expect exemplary work from you and your team. This leads to happy and loyal clients who talk positively about your good or service. With a lot of staff able to do the task clients will not notice if there normal contact is off or ill as their replacement does the same process achieving the same great results.
6. EASIER FUTURE IMPROVEMENTS
As mentioned in the intro this is meant to be the best way of doing things but that is unrealistic, and things change. Having a clear process means everyone doing the same thing can come up with improvements. Not only this but the ease with which these can be implemented is high. If change is going to happen people want it to be easy to do!
Years of a standard process with upgrades may lead to that elusive optimal way of doing the task!
STANDARDISATION IS KING
It empowers staff to achieve through key knowledge in what they are doing and subsequently leads to high standards. Making all involved happy!
IF YOU NEED HELP STANDARDISING YOUR PROCESSES GET IN TOUCH, EVEN IF YOU HAVE NO INTENTION OF BECOMING A CLIENT, WE ARE HAPPY TO HELP.
07726 272 221 OR BOOK A MEETING HERE
